Dorchester Hospital EVS Team earns national recognition

SUBMITTED TO DORCHESTER BANNER/USMC UM Shore Medical Center at Dorchester EVS team members were recognized and rewarded at the recent CELEBRATE WITH HEART event organized by UM Shore Regional Health’s Patient Experience team: Front row – Glory Smith Kenny Harris, Aaron Reddick, Laura Thomas and Brian Leutner; middle row, Nicholas Watson, Pearl Ferguson, Michael Spruill, Lakeesha Beasley, Darlene Molock-Heath, Brittany Kuneman, Laresha Bowens and Diane Green; back row – Ken Kozel, president and CEO, Jon Kelley, Jermaine Woolford, Dwayne Potts, Tyrone Smith, Jaron Mcmillan and Otis Cornish. Not shown are: William Steen, Adrian Terry, Courtney Hall, Kenneth Sample, and Lawrence James.

SUBMITTED TO DORCHESTER BANNER/USMC UM Shore Medical Center at Dorchester EVS team members were recognized and rewarded at the recent CELEBRATE WITH HEART event organized by UM Shore Regional Health’s Patient Experience team: Front row – Glory Smith Kenny Harris, Aaron Reddick, Laura Thomas and Brian Leutner; middle row, Nicholas Watson, Pearl Ferguson, Michael Spruill, Lakeesha Beasley, Darlene Molock-Heath, Brittany Kuneman, Laresha Bowens and Diane Green; back row – Ken Kozel, president and CEO, Jon Kelley, Jermaine Woolford, Dwayne Potts, Tyrone Smith, Jaron Mcmillan and Otis Cornish. Not shown are: William Steen, Adrian Terry, Courtney Hall, Kenneth Sample, and Lawrence James.

CAMBRIDGE — Environmental Services team members at UM Shore Medical Center at Dorchester were honored as the first recipients of the UM Shore Regional Health’s CELEBRATE WITH HEART Team Award on March 21, in the UM Shore Medical Center at Dorchester cafeteria. According to Jo Anne Thomson, director of Patient Experience, the Dorchester EVS team was chosen for the award for scoring in the 99th percentile of HACHPS scores nationwide, as measured by Press Ganey.

Press Ganey provides patient satisfaction measurement and reporting services to more than 2,200 hospitals, which is more than half of all hospitals in the U.S. In addition to being in the 99th percentile for HACHPS, the team is ranked first among hospital EVS teams managed by the national health care support services company, Crothall Healthcare.

Crothall provides a variety of services for 1,200 client organizations in 44 states.

“This is a truly amazing accomplishment that reflects the dedication, solidarity and teamwork that EVS staff at Dorchester bring every day to their work and most importantly, to our patients and their family members and all members of the hospital’s clinical team,” said Jon Kelley, director, Environmental Services for UM Shore Medical Centers at Dorchester and Easton, and for UM Shore Emergency Center at Queenstown. “I am so grateful for their outstanding job performance and glad to see them recognized and rewarded for all that they do.”

In addition to a certificate recognizing the CELEBRATE WITH HEART award, each team member received a gift card and will get points added to their UM Shore Regional Health recognition accounts. At the event, several prizes and additional gift cards donated by Crothall were raffled.

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